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SERVICES / CUSTOMER SERVICE CENTRIC PROPERTY MANAGEMENT


PROPERTY ASSESSMENT

  • Initial Meeting
  • Walkthrough Inspection
  • Property Condition Assessment
  • Rigorous Management Plan
  • RENTAL MARKETING & ADVERTISING

  • Determine Rental Rates
  • Professional Quality Marketing, Material & Design*
  • Specialize with Crafted Content
  • Market on More Than 70 Websites
  • TENANT SCREENING & LEASING

  • Credit History Check
  • Criminal Background Check
  • Rental History
  • Employment Background
  • RENT COLLECTION & MONTHLY DEPOSITS

  • 24/7 Online Portal Rent Collection
  • Rent Due on the 1st
  • Your Profits Deposited by the 20th
  • Tenant Payment Monitoring
  • Payment Notices & Enforcement
  • PREVENTATIVE MAINTENANCE & UPKEEP

  • Annual Maintenance Schedule
  • Routine HVAC, Plumbing, & Electrical System Inspections
  • Assessment of Interior & Exterior
  • Landscaping & Irrigation Systems Maintenance
  • REPAIR & MAINTENANCE MANAGEMENT

  • 24/7 Emergency & Maintenance Phone Line*
  • Licensed & Bonded Vendors
  • Day-to-Day Maintenance Requirements
  • Remodeling & Upgrades*
  • MONTHLY ACCOUNTING & REPORTS

  • 24/7 Online Owner Portal
  • Rent Roll & Monthly Statement
  • Annual 1099 & Taxes
  • 3-Year Profit & Loss Projection*
  • 10-Year Capital Expense Plan*
  • QUICK MOVE OUT TURNAROUND

  • Final Walk Through Inspection
  • Tenant Deposit Reimbursement Within 21 Days
  • Unit is Marketed Before Move-Out
  • Quick Vacancy Filling
  • EVICTION PROCESSING

  • Late Payment Notification
  • 72 Hour Notice to Pay or Quit
  • Handling Eviction Process*
  • Managing Legal Matters & Court Proceedings*
  • *Services vary based on property type and unit mix. Some services provided with additional cost. This list is meant as an outline of services offered and is not an offer of services to be rendered.

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    CASE STUDIES / THE HIDDEN COST OF HIRING THE WRONG PROPERTY MANAGER


    It is common knowledge that having the wrong tenant can result in tremendous headache and excessive expenses. Hiring the wrong property management company can similarly cost you thousands or even tens of thousands of dollars per year. These losses pile up in numerous ways that you might not expect. For example, if your unit is not turned quickly, marketed properly, and advertised at the optimal price, you stand to lose thousands per year on lost revenue. Additionally, if your property management company does not implement a maintenance and upkeep plan for your property and routinely negotiate all vendor contracts, you stand to lose thousands more in unnecessary expenses. Unfortunately, these cases are too common. They are real problems that many owners have experienced before coming to Trilliant Property Management. In fact, our owners have had an average increase of 15% to their profit resulting from working with Trilliant.

    Over $100,000 Increase in Annual Revenue


    87 Unit Apartment Complex 10 Unit Home Owner’s Association
    The owner was losing signifcant amounts of money due to the mismanagement of their property by their current property management company. Trilliant quickly took over and increased rental rates and revenue through effective marketing, implemented rapid turnovers, renegotiated utility contracts, and implemented a rigorous annual maintenance plan and negotiated with vendors.
    Over $10,000 Saved Annually & over $11,000 Saved Retroactively


    10 Unit Home Owner’s Association
    The HOA was not being managed properly and Trilliant was able to effectively turn the inefficiencies and excessive expenses around. Renegotiating major utility bills resulted in savings over $10,000 annually. Improper fling with the states and negotiating delinquent tax fees down saved the HOA over $11,000 of retroactive expenses.
    Over $30,000 Increase in Annual Revenue


    17 Unit Apartment Building
    An out of state owner had hired an on-site property manager who was unfortunately letting the property maintenance slip and was renting units well below market rates and constantly had long vacancies. The owner, being out of state made, could not easily change managers. Trilliant was able to help phase out the old on site property manager and in doing so fixed the maintenance issues and increased the revenues substantially.
    Over $40,000 Increase in Annual Revenue


    16 Unit Townhome Apartments
    The units in this property were under marketed and the pre-existing property management company was renting each unit out far below the market rental rates. Trilliant was hired and immediately turned things around. All the units in the property are now rented at top of the market rates and Trilliant has a wait list of tenants for the property.